How to Get Support at ScreenCloud

Introducing Our Support Tiers, WhatsApp Access, and Premium Service Options

At ScreenCloud, we believe great support shouldn’t slow you down—it should help you move faster. Whether you're launching a new screen network, need guidance on a feature, or want help troubleshooting, we’ve made it easier than ever to get answers.

Meet Screeny: Live chat, smart support

Screeny is our live chat assistant, built directly into the ScreenCloud platform and website using our Intercom integration. Think of Screeny as your always-on, always-available guide—whether you're just getting started or need expert-level answers.

With Screeny, you can:

• Chat live with support specialists or sales for help or demos
• Get instant answers to common questions about features, pricing, or setup
• Search through our Knowledge Base
• See the latest product releases and platform updates

WhatsApp Support

Away from your desk? Continue your support chat on WhatsApp without losing context. It’s fast, mobile-friendly, and ideal when you’re on the move. Start a chat on our website or in-platform then Switch to WhatsApp at any time—your conversation history follows you.

Two easy ways to move to WhatsApp:

From our website:

Head to the Contact page → Click “Support Request” → Click “Open WhatsApp” → Scan the QR code to continue chatting on your phone.

From Live Chat:

Already chatting with us? Just select “Switch to WhatsApp,” scan the code, and pick up right where you left off.

Premium Support

All ScreenCloud customers get access to Screeny, live chat, email support, and now WhatsApp. But if you need faster response times and dedicated help, Premium Support is available for enterprise customers. You can add premium support to your plan, see pricing plan details here

What’s Included in Premium Support?

• Prioritised email & live-chat queues (24/5 support).
• Dedicated phone line with unlimited screen-share sessions(24/5 support).
• Prioritised WhatsApp support + 24/7 Virtual Assistant access.
• Assigned Senior Support Engineer who: Learns your environment Proactively monitors and opens cases Schedules regular check-ins and reviews Owns escalations end-to-end
• Global 24×5 support coverage across time zones

Why Upgrade?

Premium Support isn’t just for solving problems—it’s about giving your team peace of mind. With a named support contact, faster response times, and multichannel access including WhatsApp and phone, you get support that works how you work.

Need help?

Start a chat with Screeny anytime or contact our team at support@screencloud.com