Question 1

What kind of hardware, smart televisions, and displays can I use?

Accepted Answer

For the most updated and verified list of devices that we recommend to use with ScreenCloud for digital signage, please visit the ScreenCloud Hardware Selector page. The hardware selector has a range of diverse options by budget, features, and operating system which you can use to display the ScreenCloud app. Devices can also be used which support changing screen orientations to landscape or portrait modes. You can view the ScreenCloud Devices and Operating Systems Requirements here.

Question 2

Do I need a TV screen to start using and testing ScreenCloud?

Accepted Answer

You do not need a physical television screen or display to get started with using ScreenCloud. You can use ScreenCloud on your laptop, desktop, smartphone, mobile device, or tablet. You can click here for how to set up ScreenCloud without a TV screen.

Question 3

Can I use a smartphone, tablet, or other mobile device to run the app?

Accepted Answer

Yes, you can use a smartphone, tablet, or mobile device to run the ScreenCloud app if you’re using a supported mobile phone and operating system. You can download the ScreenCloud app from the iOS (Apple Devices) or Google Play Store (Android Devices). To review instructions on how to download to your smartphone, please click here for an overview.

Question 4

Can the ScreenCloud app play content while offline or disconnected from the internet?

Accepted Answer

Depending on the supported device you’re using, most of our apps can run offline and will be cached on your ScreenCloud player. This means an internet connection is only required during the first time they’re played live on your displays. After that, they’ll play directly from the device itself and become cached to the local storage. Standard content such as uploaded images, videos, and documents can typically run offline and without a consistent internet connection.

Question 5

What if I have questions about where and how data is stored (i.e. data, payment, security)?

Accepted Answer

The country chosen during your signup process (i.e. USA or EU) will determine in which of our two regions your data will be stored. Generally, for North & South American countries, your data will be held in the United States (US) and for all other countries in the European Union (EU) with the following exception of Google-related services as data is stored dynamically. For static assets like images, videos, and websites, ScreenCloud uses AWS CloudFront CDN, which caches assets in locations around the world. User Authentication and screen connectivity is provided via a single global region hosted in the EU. Please review the ScreenCloud Security Page and submit a request for any information you require further about using ScreenCloud.

Question 6

Where can I review all pricing information and discounts?

Accepted Answer

You can review all of our pricing plans and discount information on the ScreenCloud Pricing Page.

Question 7

What happens at the end of my free trial?

Accepted Answer

At the end of your free trial period, you will still have access to all of your managed content, apps and media in ScreenCloud. Your screens will temporarily become disabled until a credit card is entered or payment plan is processed on the account to fully activate your ScreenCloud account. You can click here for how to update your ScreenCloud payment information.

Question 8

Can I manage screens by location, department, and create user permissions?

Accepted Answer

Yes, you can manage your account and segment it by People, Groups and Spaces. This feature allows you to invite users to your ScreenCloud account via email, create groups to sort your users with role permissions, and manage Spaces for access. Please click here to learn more about People, Groups and Spaces.

Question 9

What file formats or media does ScreenCloud support?

Accepted Answer

ScreenCloud supports most standard and commonly used file-type formats for everyday use - you can seamlessly upload almost all images, documents, videos, creations, graphics and more. Please click here for the ScreenCloud File Type Requirements Guide and to also browse through integrations available to upload content from other platforms.

Question 10

Can I display private websites, dashboards, or internal sites which require a login?

Accepted Answer

Yes, ScreenCloud has the ability to display private web pages and dashboards using a security-first technology which handles login data. You can click here to learn more about ScreenCloud Dashboards.

Question 11

How can I learn how to set up ScreenCloud and use features?

Accepted Answer

For a full walk through and video demonstration on how to use ScreenCloud, please click here to learn more.

Question 12

What apps does ScreenCloud support and integrate with?

Accepted Answer

ScreenCloud has a wide selection of diverse apps to choose from and display on your digital screens. Please click here to view the ScreenCloud Apps. For setup instructions on how to use each app, you can select the “App Guide” button available for any app in ScreenCloud to read the instructional guide or click here to view the Learn center.

Question 13

How are my payment details stored?

Accepted Answer

We use Stripe – a well-known and highly trusted provider of payment services and an accredited PCI Level 1 Service Provider. Our servers never see your credit card information and we know it’s held safely. You can also review additional security and data protection information available from our team at https://screencloud.com/security.

Question 14

What hardware or devices can I use with ScreenCloud?

Accepted Answer

ScreenCloud is hardware agnostic; as a Cloud-based software it works on any device. We have built players for Chrome, Android, Amazon, Windows, Mac, iOS and BrightSign devices. We have also built our own operating system and device, purpose-built for digital signage and fully optimized for ScreenCloud: ScreenCloud OS (SCOS). We recommend visiting https://screencloud.com/hardware for the most updated information on recommended hardware and operating systems to use with the ScreenCloud app.

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FAQs

Some of the queries we hear most often.