The $519 Billion Question: Why Employee Engagement Can't Wait

Imagine losing nearly half a trillion dollars in a single year. Not to competitors. Not to market disruption. But to something entirely within your control: disengaged employees.

The numbers are staggering, and they're real. Global disengagement is draining $438 billion annually from the world economy, while poor frontline communications alone cost U.S. based enterprises another $80.6 billion. Yet only 31% of U.S. employees are engaged at work, the lowest level in a decade.

Here's what makes this crisis even more alarming: 89% of managers believe their teams are thriving, while the actual figure sits at just 24%. This disconnect isn't just a blind spot...it's a chasm that's costing organizations everything from productivity and profit to their best people.

But there's hope. Companies that crack the engagement code see 23% higher profitability, 51% less turnover, and 18% higher productivity. The question isn't whether you can afford to invest in employee engagement. It's whether you can afford not to.

This comprehensive list of employee engagement data draws from multiple authoritative sources, including: Gallup's decades-long tracking of global workplace trends, Harvard Business Review's research on frontline workers, LSE's academic studies on engagement drivers, and original research from Unily and ScreenCloud examining the real cost of disconnected workforces. 

Together, these statistics paint a complete picture of where we stand and what needs to change.

As the world's largest economy, the US remains a barometer of the state of the workplace, and leads the world in business culture trends. The modern workplace culture is often formed by developments in the U.S, and these statistics paint an interesting picture for industries across North America and further afield. 

Only 31% of U.S. employees are engaged, the lowest level in a decade

17% of U.S. employees are actively disengaged

Workers younger than 35 experienced a 5-point decline in engagement compared to the previous year

More than 75% of employees report feeling burned out or ambivalent in their current position

63% of managers also report feeling burned out or ambivalent

89% of managers believe their employees are thriving, while the actual figure is 24%, a more than 3-to-1 discrepancy

Global employee engagement declined to 21% in 2024 from 23% in 2023

15% of employees are actively disengaged globally

Only 33% of global workers are thriving, down from 34% in 2023 and 35% in 2022

Manager engagement dropped from 30% to 27% in 2024

Managers under 35 saw a 5-point decline in engagement

Female managers experienced a 7-point decline in engagement

Europe has the highest percentage of unengaged employees at nearly 73%

Europe has consistently recorded 12-13% engagement since 2016

70% of team engagement is attributable to the manager

Only 44% of managers globally have received formal training

Managers account for 70% of the variance in employee engagement

52% of workers are worried about AI's impact on their jobs versus 36% hopeful

Only one in three employees strongly agree they trust organizational leadership

The Business Impact: What Engagement Costs (and Pays)

Lost productivity from low engagement costs the global economy $438 billion annually

Poor frontline communications cost enterprises $80.6 billion per year

If all organizations reached best-practice engagement levels (70%), the world economy could grow by $9.6 trillion—a 9% boost in global GDP

Based on Gallup's study of over 3.3 million workers across 100,000+ teams, highly engaged teams in the top quartile consistently outperform those in the bottom quartile:

10% higher customer loyalty and engagement

14% higher productivity (production records and evaluations)

22% higher organizational citizenship and participation

21% less turnover for high-turnover organizations

51% less turnover for low-turnover organizations

Higher engagement leads to 57% improvement in discretionary effort

Engaged employees see 20% individual performance improvement

Engaged employees show 87% reduction in desire to leave their organization

Companies with engaged employees see a 68% increase in overall wellbeing

The Frontline Disconnect: Where Time and Money Vanish

Unily and ScreenCloud's research on frontline workers reveals a critical gap between empowerment and execution:

The average frontline worker loses significant productive time each year:

120 hours per year unable to work due to poor access to information or resources

124 hours per year searching for information or resources

132 hours per year redoing work due to an initial lack of information or resources

31 minutes per shift searching for important information

30 minutes per shift unable to work due to poor access

33 minutes per shift redoing work due to lack of initial information

42% of aviation frontline workers spend an hour or more per shift unable to work

22% of manufacturing workers spend an hour or more per shift unable to work

In telecommunications, workers spend 7.38 days on average waiting to receive important information, compared to 4.5 days across all industries

42% of telecommunications frontline workers say customer experience is negatively impacted due to difficult information access

37% of aviation workers report the same issue

27% of frontline workers overall acknowledge customer experience suffers

28% of frontline workers believe better ways to share best practices would improve customer experience

44% of frontline workers say data is spread across too many systems

40% find locating needed information overly time-consuming

35% can't always trust the accuracy of information they find

33% report information tends to be outdated

27% receive conflicting messages from headquarters versus on-site teams

72% of frontline workers don't have a strong grasp of company strategy

64% don't have a clear understanding of leadership priorities

30% say leadership needs to do a better job communicating strategy

Only 24% feel their feedback reaches leadership

Only 29% feel a sense of belonging at their organization

Only 41% of employees strongly agree their job is important to the organization's mission

Only 26% of employees strongly agree they receive adequate recognition for their work

90% of organizations are concerned about employee retention and the need for learning opportunities

56% of frontline workers say their organization's communication around training is "not adequate"

55% don't even know what training opportunities exist

Employee engagement is a crucial factor in business productivity and security. We look at studies from various sources affecting global business and employee engagement.

100+ Employee Engagement Statistics & Trends 

Hardware

Software

Support & Services

100+ Employee Engagement Statistics & Trends

100+ Employee Engagement Statistics & Trends

Contents