Question 1

Why does my hashtag search or pulling in posts from my (@youraccount) Instagram only show a couple of photos?

Accepted Answer

If you use either of these features for hashtag terms or accounts that don’t have a lot of content, then you will only see those images displayed on the screen. For example, if a hashtag or account only has three images and the grid layout is chosen, it will only show these three images as part of your showcase. We recommend making sure updated content is available for the hashtag or account you’re using to connect with the app.

Question 2

How long is each post shown for?

Accepted Answer

The wall is a live scrolling feed. You can view the timing of this when previewing the app before adding it to a playlist.

Question 3

How many images can be imported when using the hashtag search feature?

Accepted Answer

This depends on the limit set while configuring how many images to load while setting up the app. For example, if you set the limit to 20 items then only 20 will display on the screen. After all of the items have displayed the app will continue to loop over the images.

Question 4

What happens when the end of the feed is reached?

Accepted Answer

Once all of the posts have shown on the live scrolling wall, the posts begin to show again from the beginning. There is no break or obvious sign to the viewer, the results seamlessly flip back to the start of the feed.

Question 5

Why do I have to log in through Facebook before my results can be shown?

Accepted Answer

Facebook owns Instagram and the Instagram API dictates that Instagram Business accounts must be connected through the main Facebook account. This means that to share your Business Instagram account on a digital signage wall you have to log in and prove that you are a user.

Question 6

Can I log into multiple Instagram Business accounts to display on the screen?

Accepted Answer

You can do this by logging into numerous Facebook accounts. You can add multiple instances of the app to display content from different pages. For example, when you click login to Facebook, you’re directed to either the login page if it's your first time using the app or an option to select an account if you’ve already logged in. On the select account page, you can choose an account you have previously logged in with or a new account to connect with.

Question 7

Can I change the duration of how long an Instagram post stays on screen at a time?

Accepted Answer

The duration from one post to the next is 20 seconds in the Single card layout. The app runs on a fixed time and changing the duration is currently not available.

Question 8

Can I remove/cancel the permissions between ScreenCloud and Facebook for this Instagram Business app?

Accepted Answer

Yes, you can remove the permissions at any time by logging into your Facebook account and visiting your “Settings”. From here, click on “Business Integrations” and find ScreenCloud to remove it from your integrations list.

Please note, if you remove the ScreenCloud permissions when you click on “Continue with Facebook” in the configuration panel you might see your previously logged-in accounts. If you click on the account you removed the permissions for, an error will display that the account is unauthorized. You’ll need to click on the blue “Continue with Facebook” button and re-accept the permissions for your content to display.

Question 9

I don’t have an Instagram Business page and am trying to convert my account. I’m having trouble connecting with ScreenCloud after converting my account, how can I fix this?

Accepted Answer

If you’re planning to update your linked Instagram to a business account that is currently connected to your Facebook Business Page, we recommend removing permissions to ScreenCloud on your accounts in order to re-authenticate. You can do this by signing into your Facebook account and performing the following steps:

i) Visit your “Settings”.

ii) Click on “Business Integrations”.

iii) From here, search for ScreenCloud and remove it from your integrations.

iv) To re-authenticate, click on the “Continue with Facebook” blue button in the configuration panel. From here you can re-authenticate your Facebook account with ScreenCloud.

Question 10

Why did my ScreenCloud Gallery for Instagram or Instagram Business app log me out of my Instagram account?

Accepted Answer

As of August 31, 2020, developers using the Instagram Basic Display API will no longer have continued access to private Instagram account information without reauthorization from the account. This change will require private Instagram accounts to re-authorize at least every 60 days in order for developers to maintain continued access to their current data using the Instagram Basic Display API. This change will only apply to private Instagram accounts; access to data for public Instagram accounts will remain the same. In regards to Business accounts, please note if access is revoked from the internal account settings that you must log back into your account in order to display your content.

Question 11

I'm getting stuck at the "There don't seem to be any valid business pages" error message. What am I doing wrong?

Accepted Answer

Make sure that your Instagram account is set up properly as a professional or business account, and ensure that it is connected to a Facebook Business page. You can find more steps here.

How it works:

Gallery for Instagram Business

Included in all plans

About this app

Display live photos from your Instagram business profile

Gain more awareness of your social channels

Images update automatically

Frequently asked questions