Question 1

My presentation won’t show, how can I fix this?

Accepted Answer

Please ensure that you're logged into the correct Google Account/Email that your Google Slide presentation is connected to. If you're not connected to the account which has the Google Slide file stored, you may have trouble using the presentation URL on your digital screens. This can only be resolved by logging into the Google account hosting the file, or by changing the share permissions for your Google Slide URL to "Anyone with the link can view (editor)" for public use if you don't have access to the Google login.

Question 2

Can I use a Google Slides presentation as part of a zoned digital signage display?

Accepted Answer

Yes, when setting up a zoned display you will see the option to ‘Add App’. Any presentations you have created will be found on this list.

Question 3

I'm not able to see slide transitions or effects, how can I fix this?

Accepted Answer

Currently, The Google Slides app (or PPT upload into ScreenCloud) does not support any transition, special effects, or additional configurations. This is a future enhancement that our team is working on. However, as a workaround, you can export or convert your Google Slide presentation from Google Drive as a video (MP4 file) and upload it into ScreenCloud. Using this method allows the Google Slide presentation to run as a video and can retain the transitions and special slide effects as you see fit.

Question 4

Are slides that are set to "Skip" or "Hidden" affect playback?

Accepted Answer

Yes, if you're using a presentation with skipped or hidden slides this can affect how ScreenCloud, and other third-party sites, can play the file. We recommend if you're having any issues using your Google Slides presentation with skipped or hidden slides to remove them fully from the presentation. This should help resolve any issues you have with the presentation playing properly after the slides are removed.

Question 5

How long will the presentation play for?

Accepted Answer

You can set the total duration of the app when you add it to a Channel or Playlist, and the Google Slides app will automatically work out how long to play each slide.

Question 6

Can I skip a slide from the presentation?

Accepted Answer

This is not currently supported but is something we will look to implement in the future.

Question 7

How often does the app refresh?

Accepted Answer

The app will check for updates when all of the slides have been played through. However, if there is only one slide in use it will update every five minutes.

Question 8

How can I resolve the error message "Sorry, it looks like the Google account given does not have permission to view this presentation"

Accepted Answer

1) If your account is enterprise and managed by your organization, you might need to get help with managing the third-party apps for your Google account. Please review and check if ScreenCloud or third party services are blocked from connecting with or embedding content (like Slides) from the drive. Find help from Google's support docs here.

2) If you see this issue with every single Google Slides you try to connect with your ScreenCloud account, please revoke and re-add ScreenCloud as brand new. See the FAQ "How do I remove third-party access to my Google Account?" from here to learn how this can be done.

Question 9

The slides aren't filling up the entire screen (black border above/below slides). Any ideas why?

Accepted Answer

If you are using a zoned display you will need to change the size of the sides in order for them to render correctly. It is possible to change the size of the slides if you go to File > Page setup and click 'Custom'. Then you need to enter the correct values for the specific zone of the display.

Question 10

I just want to show 1 Google Slides app on my screen, but it doesn't seem to update. How can I force the app to update frequently?

Accepted Answer

There is a workaround you can set up to push the app to update: First, create 1 instance of the Google Slides app and save it. Next, duplicate that instance so you now have 2 app instances - both pointing to same Google Slides presentation. Finally, add both instances to a blank Channel or Playlist (which you will set to your screen), so that two app instances plays after the other. This way, each instance will update while the other plays.

How it works:

Google Slides

Included in all plans

About this app

Share public presentations to your screens

Changes automatically update

Automatically set slide duration

Frequently asked questions